Heather is a certified counsellor in the United States with a Master of Arts (MA) in counselling from Prairie View Texas A & M University. She is currently in the process of completing her doctoral studies. She received her post-graduate certificate of professional practice in Educational Psychology from the University of Dundee in Scotland.

Heather incorporates positive psychology and Cognitive Behavioral Therapy to support children, adolescents, teens, and adults with ADHD and Autism Spectrum Disorder and families to overcome emotional and behavioural difficulties. 

She also incorporates her extensive educational psychology training to assist adolescents, teens, and families to develop strength-based pathways and comprehensive action plans. She has worked in various settings within schools and large organizations in the United States, China, Singapore, and Vietnam.